San Francisco
AI answering service for San Francisco contractors.
San Francisco service calls can combine work and logistics. In a multi-unit building, the address may be a flat, the buzzer may be broken, parking may be blocks away, and the person on the phone may not authorize the work. Those details are difficult to sort out while you are already under someone else’s sink.
TenFour Pro answers the calls you cannot. It identifies itself as a virtual assistant and follows the configured intake for your trade. When a calendar connection is configured, it can schedule routine work; urgent dispatch still requires your approval.
What makes San Francisco calls different
- In San Francisco multi-unit buildings, access details can decide whether the visit happens at all. Unit numbers, buzzer or lockbox codes, and on-site contacts can matter before a truck rolls.
- Tenant calls can involve a different person from the one authorizing the work. That relationship affects how a contractor follows up and confirms the visit.
- Older buildings can change the diagnosis. Galvanized supply lines, knob-and-tube branch circuits, and buildings with no ducting call for different questions.
The work behind the calls
For repair or replacement in the city’s older housing, building age and system type matter. A Victorian or Edwardian that was never built for forced air may need a different conversation about repiping, panel upgrades, or ductless heat. The configured trade flow records the caller’s description of the work needed.
Can it handle a call from a tenant when the landlord is the one paying?
The assistant records caller-provided intake details and follows the configured trade flow. The contractor can then confirm authorization and any additional contact details before accepting or scheduling the work.
Does it ask for a unit number or buzzer code?
It asks every caller for the service address, so a unit number the caller gives is recorded with it. Entry details such as a buzzer or lockbox code are not a separate question, so confirm them when you call back or before the visit.
What to know before you set it up
Price and call limits
- Lite: $50/month, up to 50 answered calls
- Standard: $75/month, up to 100 answered calls
- Pro: $150/month, up to 225 answered calls
Every plan adds $1 per call past its included calls, billed at the end of your billing period. One-time $79 setup covers the carrier registration required for business texting (A2P 10DLC). Pricing.
Setup and call forwarding
The assistant gets its own number. Most owners keep their number and have their carrier forward the calls they miss: busy, no answer, or no signal. It cannot transfer a live caller to you. How forwarding works.
What scheduling needs
It offers times only inside the business hours you set, with a minimum notice and a booking horizon set for your trade (for most trades, at least two hours out and up to seven days ahead). Connect Google Calendar or Zoho Calendar so it sees your existing appointments. Without one, it books against your hours only.
After the call
A booked job goes on your connected calendar, with an email if you give us an address. Urgent requests come to you by text. A caller who turns down every offered time gets you a text and an email. One who hangs up before giving details gets you a text with their number, once your texting registration is approved.
AI and recording disclosure
Every call opens by saying the caller has reached an AI assistant and that the call is recorded, in English and in Spanish.
Your OK on urgent dispatch
Emergencies, and by default same-day requests, are not booked. You get a text with a short code; reply YES or NO with it. With no reply inside the response window (60 minutes for an emergency and 15 minutes for other urgent requests, unless we set a longer one for you), the alert expires. The approval step.
The call flow is the same everywhere: see how it works, read the owner FAQ, or check pricing. Ready to try it? Get started.
Hear it for yourself.
Read how a call goes, start to finish, before you decide.