FAQ

Questions owner-operators ask.

Will my customers know they're talking to an AI?: Yes. The assistant identifies itself as a virtual assistant at the start of every call. No deception.
What happens if it gets an emergency wrong?: Two layers protect against this. Urgency is decided by deterministic per-trade rules (not vibes), and the assistant cannot dispatch an emergency without your SMS approval. If you don't respond in time, the caller is told the owner is unreachable.
What if a caller has a gas leak or a fire?: Life-threat keywords (gas, fire, smoke, electrocution, flooding the house) route the caller to 911 immediately. The assistant does not try to triage, advise, or book - just tells them to call 911. We capture their name and callback number if they shared it, and follow up by SMS the next business day to offer non-emergency service if they still need it. (Follow-up SMS launching in our next release.)
How much does it cost?: See the pricing page. One flat monthly rate, no per-minute charges. Founding-customer spots are available at a reduced price.
Can I cancel anytime?: Yes. Month-to-month. Cancel anytime; we keep your data for 30 days in case you come back.
What if I want to take the call myself?: You can. Forward only after-hours, only when you can't pick up, or always - your choice. The assistant is a safety net, not a replacement.
Do I keep my phone number?: Yes. Calls are forwarded from your existing number to the assistant on the conditions you set.
Where does the data live?: Call audio, transcripts, and customer details are stored on infrastructure we operate in the US. Customers can request deletion at any time. See our Privacy Policy for details.
Are calls recorded?: Yes. The assistant discloses recording at the start of every call. California is a two-party-consent state - the disclosure is audible and continuing the call constitutes consent.
What regions do you serve?: Currently the San Francisco Bay Area. We're onboarding founding customers in the Bay Area first and expanding from there.
What if your AI goes down?: Inbound calls fall back to a human-style voicemail if the assistant cannot answer. Voicemails are forwarded to you immediately by SMS.
Can it book onto my Google Calendar?: Yes. Setup walks you through connecting your calendar so normal appointments land directly on your schedule.