Questions owner-operators ask.

Yes. The assistant identifies itself as a virtual assistant at the start of every call. No deception.

Two layers protect against this. Each trade has its own urgency rules, and a call they flag as an emergency or same-day request is not booked. It comes to you by text, and nothing is dispatched until you reply YES with the code. If you don't reply in time, the alert expires and the caller gets a text asking them to call back, once your texting registration is approved.

If a caller mentions a gas leak, sparks, smoke, or someone in immediate danger, the assistant tells them to hang up and call 911. HVAC callers reporting a carbon monoxide alarm or a gas smell get the same instruction. It does not try to triage, advise, or book those calls.

Plans start at $50/mo, plus a one-time $79 setup that covers the carrier registration required for business texting (A2P 10DLC). See the pricing page for all three tiers. Calls past your plan's included calls are $1 each, billed at the end of your billing period. Your plan only changes if you change it.

Yes. Month-to-month. Cancel anytime. Your account stops working immediately; for 30 days after that you can request an export of your Customer Data. After that window we permanently delete it, with a few exceptions described in the Privacy Policy.

Yes, a one-time $79, charged with your first month. It covers registering your business with the carriers, which they require before they accept business texts (A2P 10DLC). It is not refundable; if a registration is rejected, we fix it and resubmit at no extra cost.

You can. Forward only after-hours, only when you can't pick up, or always. Your choice. The assistant is a safety net, not a replacement.

Yes. Calls are forwarded from your existing number to the assistant on the conditions you set.

No. It can't hand a live call over. When something needs you, it takes the details and texts you, and for urgent jobs it waits for your reply before telling the caller anyone is on the way. That's why most shops forward from their existing number rather than publishing the assistant's number as their main line. Forwarding leaves you free to pick up first.

Only if you want to keep using your own number, which is what most shops do. You set your carrier to forward when you're busy, don't answer, or have no signal, and we give you the exact codes for your carrier and test it with you before any real call is forwarded. You can also skip forwarding entirely and publish the assistant's number directly, which suits a dedicated after-hours or ad line. See how it works for the trade-off between the two.

Call audio, transcripts, and customer details are processed and stored through the subprocessors listed in our Privacy Policy, including US-region hosting and database services for app data. Customers can request deletion at any time. See our Privacy Policy for details.

Yes. The assistant discloses recording at the start of every call. California is a two-party-consent state. The disclosure is audible and continuing the call constitutes consent.

Where technically possible, inbound calls use the backup route configured during launch, such as your owner phone, answering service, or monitored voicemail. That fallback still depends on carrier and provider availability, so we test it before go-live.

Yes, or Zoho Calendar. Once you connect it during setup, the assistant checks it for conflicts and adds each booking to it. Until a calendar is connected, it books only against your business hours and its own bookings, so appointments you added yourself are not seen.

TenFour Pro is a remote call-answering service. Your business chooses where it serves customers. Our current local pages cover San Francisco, Marin County, Sonoma County, Napa County, and East Bay: see service areas.