HVAC
AI answering service for HVAC contractors.
A no-heat call means something different when there is an infant or an elderly parent in the house. TenFour Pro asks about that on no-heat and no-AC calls, tells each caller it is an AI assistant and that the call is recorded, books routine work into open times, and texts you before anyone is promised urgent service.
What it books and what it texts you about
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Booked
Routine work, like a tune-up, a filter change, a noisy unit, and uneven temperatures, goes into open times inside your business hours.
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Texted to you now
Emergencies, like no heat in winter with a vulnerable person in the home and no AC with a vulnerable person in the home, are not booked. You get a text with a short code.
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Texted to you for the same day
Same-day requests, like no heat, no AC, and an unresponsive thermostat, are also not booked by default.
Nothing is dispatched until you reply YES with the code. With no reply inside the response window (60 minutes for an emergency and 15 minutes for other urgent requests, unless we set a longer one for you), the alert expires.
A caller who reports a carbon monoxide alarm, a gas smell, an active gas leak, sparks, or smoke is told to hang up and call 911.
What it asks
Every caller gives a name, callback number, service address, and the problem. On no-heat and no-AC calls it also asks whether anyone elderly, an infant, or anyone medically vulnerable is in the home. It can ask the approximate age of the system.
What it won't do
It does not advise callers on refrigerant handling or gas line work. It cannot transfer a live caller to you, so most owners keep their own number and forward only the calls they miss. See how forwarding works.
Scheduling
Appointments start at least two hours out and run up to seven days ahead. Connect Google Calendar or Zoho Calendar so it sees your existing appointments. Without one, it books against your hours only.
Price
- Lite: $50/month, up to 50 answered calls
- Standard: $75/month, up to 100 answered calls
- Pro: $150/month, up to 225 answered calls
Every plan adds $1 per call past its included calls, plus a one-time $79 setup. See pricing.